Software that someone looks after.
Launch day is the start. Software needs security updates, fixes, new features and someone to call. Our support plans give you a named team, fixed response times and a monthly look at how to grow.
Who it's for
- Anyone with a site or app built by someone who's no longer around
- Businesses that can't afford downtime during peak season
- Owners who want steady improvement without hiring a tech team
What's included
- A single phone, email and WhatsApp point of contact
- Response and fix times written into the plan
- Monthly health report
- Security patches and backups verified
- Hours banked for small changes
What we can build for you
Maintenance and AMC plans
Annual plans for sites and apps, whoever built them.
Bug fixes
Fast triage and fix of what's broken.
SLA-based support
Guaranteed response windows, including weekends for critical plans.
Performance optimisation
Faster pages, happier customers, better Google ranking.
Security audits
Find and fix weaknesses before attackers do.
Feature upgrades
Add what your business needs next, in small safe steps.
SEO and analytics
Track what's working and bring in more local traffic.
Staff training
Hands-on sessions and short videos for new joiners.
Monthly retainer / dedicated team
A pod of developers for ongoing work.
Typical use cases
- A site that keeps crashing: we stabilise, then maintain it
- A seasonal retailer that needs extra capacity every Diwali
- A growing clinic that wants one new feature every month
How we work
- 1
Takeover review
We audit what you have, fix urgent problems and document everything.
- 2
Plan
Pick a support tier and the response times you need.
- 3
Run
We monitor, patch and fix. You send requests by WhatsApp, email or phone.
- 4
Improve
A monthly review of the numbers and one recommended improvement.
What you receive
- Support plan agreement
- Monthly health report
- Security and backup verification
- Prioritised improvement list
- Training material
Technology we use
Proven tools, chosen for reliability and low running costs.
- Uptime monitoring
- Sentry
- Google Search Console
- GA4 / Plausible
- Lighthouse
Support & Growth questions
Ready to talk about support & growth?
Book a free 30-minute call. We'll listen, suggest the three changes that matter most, and tell you honestly what they'd cost.